Refund policy

Return & Refund Policy

Return Rules Summary

  • Returns accepted within 30 days of delivery
  • Free return shipping provided
  • No restocking fees
  • No final sale items (unless clearly marked)
  • Refunds issued to the original payment method
  • Items must be returned in original condition

1. Return Eligibility

We accept returns on most products within 30 days from the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging
  • Proof of purchase is required
  • The return request must be submitted within the 30-day window

Items marked as final sale are not eligible for return or refund.

2. Return Process

To initiate a return, please contact us at:

Once your return is approved, we will provide instructions and a prepaid return shipping label (if applicable).

3. Return Shipping

We offer free return shipping for all eligible returns.
Customers will not be charged for return delivery costs.

4. Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection of your refund
  • Approved refunds will be processed to your original payment method
  • Refund processing time: 5–10 business days after approval

5. Non-Refundable Items

The following items cannot be returned:

  • Final sale items (clearly marked)
  • Items not in original condition
  • Items returned after 30 days

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company (processing time may vary)
  • Then contact your bank
    If you still need help, contact us at Contact@zalvirox.com

7. Contact Information

For any return or refund questions: